Thank you for shopping with Lukhiisan, your go-to destination for traditional girls’ wear. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Your item must also be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us at [email address] or call us at [phone number]. Our customer service team will guide you through the process and address any concerns you may have.

Exchanges

Unfortunately, we do not offer exchanges at this time. If you need a different size or color, please return your original item for a refund and place a new order.

Damaged or Defective Items

In the unlikely event that your item arrives damaged or is defective, please contact us immediately. We will gladly assist you with a replacement or refund.

Sale Items

Sale items are final sale and cannot be returned or exchanged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.